Frequently Asked Questions
Everything you need to know about your order and our heritage collection.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.
How do I determine the correct size for regimental apparel?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure a perfect fit for our blazers, shirts, and knitwear.
What is your return policy for items that don't fit?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that custom-made or personalized regimental items are non-refundable unless they arrive damaged.
Do you offer international shipping?
Yes, we ship our regimental collections worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location and the weight of the items.
How should I care for my silk ties and wool blazers?
To preserve the quality of your items, we recommend professional dry cleaning only for our wool blazers and silk ties. Avoid machine washing or tumble drying to prevent damage to the delicate fibers and embroidery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.