Returns & Exchanges
At The Regimental Shop, we take pride in our heritage and quality, offering a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original, unworn condition with all regimental tags and packaging intact.
Initiate Your Request
Visit our online returns portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).
Prepare Your Package
Carefully pack your items in their original boxes, ensuring all medals, accessories, or tailored garments are protected to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label to the outside of your parcel and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.
Quality Inspection & Refund
Once our specialists verify the condition of the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing